April Fool’s Day is the first Day of April and is traditionally a day of practical jokes and harmless pranks. This can be a lot of fun and there are those that go to great lengths to pull off a good joke or prank in the pursuit of a good laugh. However, when it comes to delivering customer expectations, there is no room for fooling around. Everybody in a customer centric organization is responsible for keeping the customer satisfied and that is how to make a customer smile. This means internal as well as external customers for we should treat both the same. Think about it, if we are all in the habit of responding to our fellow employees in a customer like fashion, just how much better will we be when the external customer is involved? And of course, in a customer centric organization, all activity has the end result of making the external customer smile.
So Happy April Fool’s Day – have some fun, make people laugh and keep the customer smiling J
Stellar Industries is fortunate to be a successful ESOP company. When I say successful, I mean successful in a number of ways. We are successful in being a profitable company that consistently brings positive returns to our shareholders. However this quality should be present in any well run company. At Stellar Industries, I feel the success we have achieved in educating every employee of the importance of being an owner is our real success.
When every employee understands the importance of working together to minimize mistakes and maximize quality all while working to maintain a safe environment, management of the enterprise takes on a different role. Management’s role at Stellar Industries is one of reinforcing the benefits of ownership through the ESOP and emphasizing the positive outcomes that come from a positive workforce.
We have a great crew here at Stellar. That’s what makes us the successful company that we have become and validates our advertising tagline of “Our People, Our Products”.
Flipping channels the other night, my husband tunes into that History Channel show with those two guys from Iowa that travel the country to buy junk. For some reason he finds this show entertaining. I find it annoying. Please don’t take offense, this is just my opinion. I know many people like and enjoy this show and I do recognize the value in some of the items these guys come across. I usually skim past the show as it just really isn’t of much interest to me. Knock, knock, knock. Enter compromise. The television remains on the channel and he continues to watch so I pick up my book and read a few pages. I glanced up and saw a guy on the show talking about chopping down the roofline of an old rusted out car. What really caught my attention was that he was wearing a t-shirt that had a definition style to it – definition – like a dictionary (yes, I know I’m dating myself!). But that shirt was pretty unique!
Someone who makes something you can’t.
I thought “Hey – that’s us – that’s Stellar!” We’ve got fabricators, welders, assemblers, material handlers, painters and more! We have this great big team of employees that all have a hand in making something that not just anyone can. They use their hands to make something that our customers find value in. And I do have to say it’s a pretty great feeling when you are out away from home and see that Stellar Industries, Inc. logo on a work truck, crane or a piece of equipment that you actually know who helped build it. Knock, knock, knock. Enter hometown pride.
So maybe I did glean a benefit from watching the antiquing show…. I get it now. The stuff Mike and Frank are finding during their episodes is what has led us to where and who we are today. It’s our history. That piece of history was made by someone, someone who used their hands, spent their time and effort and put a lot of sweat into creating or fabricating “something” much like our team members do here.
We are resourceful. We are dedicated. We are owners.
And – we are looking for people to join us!
P.s. We will train!
Check out our current openings:
At our American Eagle Accessories Group division, we produce industry leading drawer systems under the American Eagle brand name that are built to take the extreme rigors that are present in almost every imaginable work environment. We use 500 lb. capacity slides that come with a no-hassle lifetime guarantee. Unlike our competitors, if there is a broken slide, we will send out a new pair with fasteners at no charge. No questions asked, just give us a shipping address and we will handle the rest.
We also use a tough powder coated finish. Powder coating the drawer fronts makes the finish virtually indestructible and will look great for the life of your service truck. We offer this tough, powder coat finish in gray for our heavy-duty drawer systems and blue for our lightweight aluminum systems. If other colors are requested, we do have the capabilities to paint whatever color our customer wants.
All of our American Eagle® drawer systems are made right in Garner, Iowa, in a state-of-the-art facility, by employee owners that take pride in what they do. We all know that every product that leaves our facility is a reflection of not only our company as a whole, but also a reflection of us as individuals. So, every time you get an American Eagle drawer system, remember that it was fabricated and assembled by PEOPLE that really care about OUR PRODUCTS.
Click here to view our Aluminum Series Drawer Systems.
Happy New Year! It’s that time of year again where we reflect on how the last 12 months went and what we want to change for the 12 months ahead. Many a resolution is established and then promptly forgotten in January as we make excuses to ourselves why we can’t begin yet and then slip back into our old habits. And why do we wait for a new calendar year to begin? Ok, financial goals based on fiscal tax calendars are understandable, but why wait for personal or business behaviors targeted at self-improvement? Think about it, anytime is a good time to set on a path of improvement whether it be personally or business related. So go ahead, set those goals, not just today, but every day that a new goal makes sense to establish. Let’s say we realize in March, June, September or even in December that our sales pitch is stale and delivered monotonously, then that is a good time to establish a goal to change. Or how about in April or July we realize our days are chocked full of too many activities and not enough results? Resolve to change right then and there – lean out your activities to those driving results and perhaps look for new value added activities.
So again I say, Happy New Year! Make your resolutions today, tomorrow and any day that it makes sense. You just may find your personal, philanthropic and business lives become more enjoyable and productive if we focus on continual improvements and not just annual goals.