Garner, Iowa
Posted 3 weeks ago

Job Title:          Customer Service Representative – Warranty Coordinator

Location:          Garner, IA

Department:    Customer Service

Reports To:       Customer Service Department Manager

Summary:   The position of Customer Service Representative will involve daily verbal and written communications with Stellar Industries’ customers to receive, process and enter customer orders and return goods requests.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Provide authorization to customers for the return of Stellar products. Process necessary returned goods documentation, warranty claims and corresponding credit memos.
  • Coordinate with Quality Department to receive returned goods for evaluation and disposition in accordance with Stellar processes
  • Process and enter various billing adjustments and/or credits including warranty, freight, tax, pricing credits or debits.
  • Update and maintain customer files
  • Always address and communicate with customers in a professional manner regardless of the customers’ communication style.
  • Complete assignments or projects concerning customer data, warranty, or other pertinent topics in a timely and effective manner.
  • Assist other Customer Service representative as needed to answer phone calls from customers and respond to their requests.
  • Follows all company safety rules as laid out in the company safety manual and all other company policies.
  • Maintain company equipment and work areas in a clean and orderly manner.
  • Other duties may be assigned.

Supervisory Responsibilities    

This job has no supervisory responsibilities.

Qualifications   The position of Customer Service Representative will involve daily verbal and written communications with our customers. It is extremely important that the person filling this position display the highest standards possible by:

  • Using courteous and friendly techniques to convey understanding when dealing with our customers in person and on the telephone.
  • Excellent communication skills
  • Exhibiting a keen attention to detail, when listening to our customers’ needs or concerns.
  • Promptly following-up on customer service calls.
  • Being firm, yet fair, when dealing with a warranty consideration.
  • Individual must have good computer and keyboarding skills
  • Individual must have a good understanding of, and show implementation of, Stellar Industries, Inc. sales, service, policies and procedures.
  • Partner with the Sales department to meet and exceed customer’s service expectations.
  • Able to read and interpret documents such as blue prints, operation and technical service manuals or the ability to learn.
  • Able to lift up to 45 lbs., and sit at a desk for extended periods of time 
  • Able to lift up to 45 lbs., and sit at a desk for extended periods of time

Education and/or Experience

  • High School Degree or GED required
  • BA or BS degree from an accredited four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills    

  • Pleasant telephone and strong interpersonal skills
  • Good writing and communication skills

Mathematical Skills                                                      

  • Basic math including fundamental algebra knowledge required.

Reasoning Ability

  • Able to follow established procedures
  • Able to make exceptions to procedures with supporting documentation or reasoning
  • Good problem-solving ability
  • Able to work independently as well as with a team 

Computer Skills 

  • Proficient with the use of PC’s including Microsoft Office or similar software programs
  • Familiar or the ability to learn to us Epicor (ERP Software)

 

We offer an excellent benefit package including health, dental, vision, life and disability insurance, 401(k) Retirement, ESOP, profit sharing, paid vacation and holidays.

 

Submit cover letter and resume to:

Human Resources

Stellar Industries, Inc.

190 State Street

PO Box 169

Garner, IA 50438

 

Or E-mail to: hr@stellarindustries.com

Job Features

Job CategoryCustomer Service, Sales and Marketing
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