Home » Customer Support
For immediate assistance – please use the phone extensions and email listed below:
- Technical Support (800) 321-3741 ext. 4742
- Parts Sales (800) 321-3741 ext. 4745
- Service & Warranty (800) 321-3741 ext. 4746 or email@example.com
Stellar Warranty Registration
Should you have any questions regarding your warranty or filling out the registration form, please contact our warranty service department at: 800-321-3741 ext. 4351 or ext. 4243.
Meet Your Customer Service Representatives
Nick Anderson – Nick was born and raised in Forest City, IA and now lives in Clear Lake, IA. He has joined the Customer Service department as a Technical Representative and is happy to help you with all of your technical questions, parts orders, and troubleshooting needs. After high school he attended NIACC for both automotive repair and business/finance. He has held positions in the customer support field in both the automotive and agricultural industry since graduating. In his free time Nick enjoys hunting, boating, riding his Harley, snowmobiling, and working on anything with an engine.
Gerald Nedved – Gerald has been part of the Stellar customer service department for a few years now. He has over 40 years in the truck equipment business, making him a great reference to the industry. Even with all his experience, he still finds himself learning something every day, which is part of what Gerald loves most about his job.
Born a local North Iowa farm boy, he and his wife Pat have raised 4 children in Garner, IA. They are scattered across the United States in places such as Orlando, FL; Madison, WI; Des Moines, IA and right here in Garner,IA.
In Gerald’s spare time, he enjoys being in the great outdoors, watching local and Iowa college sports, NASCAR, Twins baseball, and yes, he’s even a Vikings fan.
Frank Marshall – Frank was born and raised in Garner, IA and now resides in rural Klemme, IA with his wife and two boys. Like most residents in the area, he comes from an agriculture background which has had a large impact on his mechanical abilities and communication skills. He has experience in electric motor repair, rebuilding, machining, lathes, and of course repairing and diagnosing OTR and mechanic cranes. He enjoys spending time with his family, hunting, and turning wrenches on anything he can get his hands on.
Kelly Weiland – Kelly recently joined the customer service department as a Technical Representative. He will provide technical assistance and help you with any questions, warranty claims, and parts orders you may have about Stellar products. Kelly was previously the general manager of Howard Enterprises, Inc., a wholesaler of aftermarket diesel engine parts for 18 years. He lives in Klemme with his wife Deb, and they have two children. Kelly enjoys being outdoors, hunting, and restoring and riding vintage motorcycles.
Dillon Bauer – Dillon was born and raised in Garner, IA. After high school he attended NIACC and received degrees in Ag Sales and Service and Ag Operation Management. Before he joined Stellar Industries, he worked in the Agriculture field at AgVantage FS where he was a customer service specialist for 3 years. He is now part of the Stellar family, working in service crane assembly. He’s excited to join the customer service team with assisting our customers in anyway possible. In his free time he enjoys hunting, fishing, and watching sports, especially the Iowa State Cyclones.
James Ellefson – James has over 25 years experience in truck equipment manufacturing and installation, including heavy equipment and municipal snow and ice equipment. James worked for Stellar industries from 1997 to 2004 as part of the service department. For the past 11 years he worked as a production manager for a truck equipment house in Des Moines, IA. Wanting to get back to the small town way of life, he has made his way back to Stellar Industries. James has a wife and 3 grown children. In his spare time he enjoys spending time with his family, attending car shows, and working on classic cars. James is a die hard Iowa Hawkeye and Minnesota Viking fan, as well as a fan of college hoops. James is excited to rekindle some of his past relationships at Stellar industries, as well as supporting and servicing many of the new customers.
Zack Thompson – Zack was raised in Lake Mills, IA where he graduated high school and enlisted in the Iowa Army National Guard. He currently resides in Garner, IA with his wife and young son, and is a member of the 1133rd Transportation Company of the National Guard based in Mason City. Before joining the Stellar Industries’ team Zack worked in various jobs dedicated to customer service including Liquid Grow and John Deere. Zack enjoys making sure customer are always taken care of in the fastest way and best way possible and is always up for a challenge. In Zack’s spare time he enjoys watching Iowa Hawkeye football, being outdoors, riding his 4-wheeler and spending time with his family.
Al Kuhlman –
Meet Your Warranty Service Representative
Lisa Piklapp – A die-hard football fan and a die-hard Stellar employee, Lisa has been with Stellar for over 10 years. She’s responsible for handling all warranty claims and return goods. She loves working with the Stellar customers and getting to know them and their businesses. She also enjoys working with a great group of people. Lisa loves to play golf, ride her Harley, and spend time with her daughter and granddaughter.
Melody Benson – Melody was born and raised in Osage, Iowa, and now lives in Clear Lake, Iowa. She previously worked in manufacturing for 19 years in various positions. Melody will be handling warranty claims and return goods. In her free time, Melody enjoys spending time with friends and family, camping, and boating.
Meet Your Parts Order Representative
Will Hendrikson – Will was born and raised in Clear Lake, IA where he graduated high school. In 2007 Will and his wife Holly moved to Ventura, IA where they now reside with their two young boys. Will comes to Stellar with many years of customer service experience, most recently as a Service Advisor at a local GMC dealership. Will enjoys the day to day challenges of making sure the customer is always taken care of and finds that he learns something new every day. In his free time Will enjoys spending time on the lake with his family, golfing, fishing, camping, and just spending time outdoors. Will is also a big Iowa Hawkeye fan and enjoys going to Iowa City in the fall to attend college football games with his family.
Monica Overgaard – Monica is responsible for parts sales order entry and helping answer questions for the Stellar distribution network and end user customers. Previously Monica was the office manager as Aspen Hills and a financial assistant for Nortech. She is a NIACC graduate with an Associate’s Degree in Business. She resides in Klemme with her husband Ryan, and their daughter. She enjoys golfing, cheering on the Iowa State Cyclone’s and spending time with family and friends.