Customer Support

warranty
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For immediate assistance – please use the phone extensions and email listed below:

  • Technical Support  (800) 321-3741 ext. 4747
  • Parts Sales (800) 321-3741 ext. 4748
  • Service & Warranty (800) 321-3741 ext. 4746 or  service@stellarindustries.com

 

Warranty Statements

 

Stellar Warranty Registration
Should you have any questions regarding your warranty or filling out the registration form, please contact our warranty service department at: 800-321-3741 ext. 4351 or ext. 4243.

Click Here for Warranty Registration

Meet Your Customer Service Representatives

Nick Anderson

Nick Anderson – Nick was born and raised in Forest City, IA and now lives in Clear Lake, IA. He has joined the Customer Service department as a Technical Representative and is happy to help you with all of your technical questions, parts orders, and troubleshooting needs. After high school he attended NIACC for both automotive repair and business/finance. He has held positions in the customer support field in both the automotive and agricultural industry since graduating. In his free time Nick enjoys hunting, boating, riding his Harley, snowmobiling, and working on anything with an engine.

al

Al Kuhlman 

Gerald Nedved

Gerald Nedved – Gerald has been part of the Stellar customer service department for a few years now.  He has over 40 years in the truck equipment business, making him a great reference to the industry. Even with all his experience, he still finds himself learning something every day, which is part of what Gerald loves most about his job.

Born a local North Iowa farm boy, he and his wife Pat have raised 4 children in Garner, IA. They are scattered across the United States in places such as Orlando, FL; Madison, WI; Des Moines, IA and right here in Garner,IA.

In Gerald’s spare time, he enjoys being in the great outdoors, watching local and Iowa college sports, NASCAR, Twins baseball, and yes, he’s even a Vikings fan.

Frank Marshall

Frank Marshall – Frank was born and raised in Garner, IA and now resides in rural Klemme, IA with his wife and two boys. Like most residents in the area, he comes from an agriculture background which has had a large impact on his mechanical abilities and communication skills. He has experience in electric motor repair, rebuilding, machining, lathes, and of course repairing and diagnosing OTR and mechanic cranes. He enjoys spending time with his family, hunting, and turning wrenches on anything he can get his hands on.

Kelly Weiland

Kelly Weiland – Kelly recently joined the customer service department as a Technical Representative.  He will provide technical assistance and help you with any questions, warranty claims, and parts orders you may have about Stellar products.  Kelly was previously the general manager of Howard Enterprises, Inc., a wholesaler of aftermarket diesel engine parts for 18 years.  He lives in Klemme with his wife Deb, and they have two children.  Kelly enjoys being outdoors, hunting, and restoring and riding vintage motorcycles.

Dillon Bauer

Dillon Bauer – Dillon was born and raised in Garner, IA. After high school he attended NIACC and received degrees in Ag Sales and Service and Ag Operation Management. Before he joined Stellar Industries, he worked in the Agriculture field at AgVantage FS where he was a customer service specialist for 3 years. He is now part of the Stellar family, working in service crane assembly. He’s excited to join the customer service team with assisting our customers in anyway possible. In his free time he enjoys hunting, fishing, and watching sports, especially the Iowa State Cyclones.

stownsend

Seth Townsend – Seth was born and raised in Garner, IA. He and his wife Tiffany live now live in Clear Lake with their two dogs and a cat. When he was 14 he was sub-contracted by Stellar Ind. to build FLR’s and air tank drain valves out of his parent’s garage. When he turned 16 he started working at Stellar after school part time.

After High School Seth attended NIACC where he received a degree in Automotive Technology. Wanting to use his degree, at the age of 19 he left Stellar to work at Line-X in Mason City where he worked for 10.5 years. In his time spent at Line-X he eventually became General Manager which involved much customer service and sales.

Looking to work for a larger company that is constantly growing and taking care of its employees, he came back to Stellar Ind. in 2018 to work in the Customer Service Dept.

In Seth’s spare time he enjoys building and fabricating things out of wood and metal, farming, watching Packer football, and traveling to various places cheering his wife on as she runs marathons.

Meet Your Warranty Service Representative

Lisa Piklapp

Lisa Piklapp – A die-hard football fan and a die-hard Stellar employee, Lisa has been with Stellar for over 10 years. She’s responsible for handling all warranty claims and return goods.  She loves working with the Stellar customers and getting to know them and their businesses. She also enjoys working with a great group of people. Lisa loves to play golf, ride her Harley, and spend time with her daughter and granddaughter.

Melody Benson

Melody Benson – Melody was born and raised in Osage, Iowa, and now lives in Clear Lake, Iowa. She previously worked in manufacturing for 19 years in various positions. Melody will be handling warranty claims and return goods. In her free time, Melody enjoys spending time with friends and family, camping, and boating.

Meet Your Parts Order Representative

Will Hendrikson

Will Hendrikson  –  Will was born and raised in Clear Lake, IA where he graduated high school.  In 2007 Will and his wife Holly moved to Ventura, IA where they now reside with their two young boys.  Will comes to Stellar with many years of customer service experience, most recently as a Service Advisor at a local GMC dealership. Will enjoys the day to day challenges of making sure the customer is always taken care of and finds that he learns something new every day. In his free time Will enjoys spending time on the lake with his family, golfing, fishing, camping, and just spending time outdoors. Will is also a big Iowa Hawkeye fan and enjoys going to Iowa City in the fall to attend college football games with his family.

monica

Monica Overgaard – Monica is responsible for parts sales order entry and helping answer questions for the Stellar distribution network and end user customers. Previously Monica was the office manager as Aspen Hills and a financial assistant for Nortech.  She is a NIACC graduate with an Associate’s Degree in Business. She resides in Klemme with her husband Ryan, and their daughter. She enjoys golfing, cheering on the Iowa State Cyclone’s and spending time with family and friends.

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